Frequently asked questions

No, you can place an order as a guest. With an account, though, your addresses are saved, and you can look back at your previous orders any time under Account → My orders.

The link in the confirmation email takes you to your order page, where you can see its status, and the tracking number once it has been dispatched. Clicking the tracking number opens the carrier’s own tracking page.

Write to us as soon as you can: as long as the parcel has not left us, we can change anything. Once it is on its way, you have the 14-day right of withdrawal.

At checkout, in the coupon field below the summary; the discount appears in the payable total right away. A coupon is a percentage discount off the price of the products, and some coupons come with a minimum basket value or an expiry date.

We reserve the stock the moment you place the order. With card payment we wait 60 minutes for the payment, with bank transfer 5 days; if the money does not arrive by then, we cancel the order and the reservation is released.

Within Hungary you can choose a Foxpost parcel locker, a PostaPont pickup point, a Posta parcel locker, Magyar Posta home delivery or GLS home delivery. To Romania and Slovakia we ship with GLS home delivery.

The fee depends on the destination country and the option you pick: within Hungary it starts at HUF 1,190, and above HUF 25,000 every domestic option ships free. Our rates for Romania and Slovakia are still being finalised, as the logistics behind them are still under development. You will see the final fee at checkout, once you have entered the delivery address.

We dispatch the parcel within 2 working days of confirming the order, or, with prepayment, of the payment arriving. Within Hungary that usually means delivery in 1–2 working days, abroad a few days more.

Yes: besides Hungary we ship to Romania and Slovakia with GLS home delivery. Our rates for those markets are still being finalised, as we are building out the logistics right now, so the final fee appears at checkout. Cash on delivery is not available abroad; there you can pay by card.

Parcel lockers and pickup points hold the parcel for a few days, after which it comes back to us. We then get in touch by email: we either send it again or refund the price of the product.

It is worth checking the outside of the parcel on collection. If it is damaged, ask the courier or the pickup point for a written report and do not accept it: without a report the carrier will not accept a later claim. Write to us and we will sort it out.

You can pay by bank card, by bank transfer in advance or cash on delivery. Bank transfer is currently offered in the Hungarian-language shop, and cash on delivery only within Hungary, with a HUF 490 surcharge. Free delivery does not cover this, because handling cash costs the same whatever the basket is worth.

Card payments are handled by Barion; card details never reach us and we do not store them. Barion Payment Zrt. is supervised by the National Bank of Hungary, licence number H-EN-I-1064/2013.

The order stays in place and you can restart the payment from the order page. If the money does not arrive within 60 minutes, we cancel the order and release the reserved stock. In that case simply order again.

After you place the order we email you the bank account number, the amount and the reference. The reference is always your order number, without it the transfer is hard to match. We expect the money within 5 calendar days, and pack the parcel once it is credited.

All prices are in Hungarian forint and payment is taken in forint as well, whatever the language of the shop. With a foreign card the conversion is handled by the bank that issued it.

Yes, we issue an electronic invoice for every order and send it by email. The invoice can also be downloaded from the order page at any time.

Yes. As a consumer you may withdraw from the purchase without giving a reason within 14 days of receiving the product. A clear statement sent by email before the end of the 14th day is enough.

You have 14 days to send it back after declaring your withdrawal; the direct cost of the return is yours, and we cannot accept parcels sent cash on delivery. We refund the amount you paid, including the delivery fee, within 14 days at the latest, once the product has arrived back or you have proven that you sent it.

Write to us with your order number and, if possible, a photo. In case of defective performance you can make a warranty claim within two years: you can ask for repair or replacement, and in the cases set out by law for a price reduction or withdrawal from the contract.

No. GiiKER games work on their own, without an app or an internet connection. That is exactly the point: the challenge is in your hands, not on a screen.

The range starts at age 4, and the harder logic games are a real challenge for adults too. You can filter the catalogue by age group, and every product page states the recommended age.

It varies by product. Some run on batteries, typically 2 AA batteries, which are not included; and some can be played without any. The exact detail is in the Specifications block on every product page.

Yes, the shop sells nothing but genuine GiiKER games, in their original packaging.

Click “Forgot your password?” on the sign-in page and we will email you a link to set a new one. If you signed in with a Google account, you do not need a password at all.

Yes, write to us and we will delete them. Data on invoices already issued has to be kept by law; the privacy notice explains this and your other rights in detail.

Every newsletter has an unsubscribe link at the bottom; one click is enough. You can subscribe using the form in the footer, and a confirmation email closes the process.

Write us an email and we will reply on working days. For complaints the statutory deadline is 30 days, but we aim to solve things well before that.